McDonald's staff stood idly by on the instructions of management as a customer in Birmingham was assaulted, it has been claimed.
Employees at the fast food restaurant on the ramp leading to New Street Station allegedly did not even call police when the man was attacked by a thug on June 13 last year.
The assault was witnessed by Stephen Hewlett who has requested a review of the restaurant’s licence.
In evidence to the council’s licensing committee he said he saw a man, who claimed to have been recently released from prison, assault and push over another customer.
Mr Hewlett said: “I called the police as the attacker was clearly a danger to other people and was still on the premises.
“The McDonald’s staff acted as if nothing had happened and did not make the slightest effort to remove him from the premises or refuse him service.”
He said that he challenged managers who said they had been told not to call the police unless a member of staff was being assaulted.
“I found this incredible. Their manner of operation is unacceptable and needs to be improved,” he said.
Mr Hewlett said it was vital for the image of the city centre that the restaurant, which children frequently visit, was well run.
He wrote to the company but did not receive a reply.
Then on November 15 he claimed he was passing and the restaurant was closed following a fight inside, in which the till system had been damaged.
He said he does not want to see the restaurant closed, just operated responsibly and safely.
He is asking for the licensing committee to impose conditions on the license to ensure staff are given security training, that incidents are logged and CCTV and appropriate door supervision is in place.
The licensing committee will review the McDonald’s case on Tuesday, January 14.
A spokesman for McDonald’s said: ‘“Our top priority is to ensure that our restaurants are safe and welcoming environments for both our customers and our staff, so we take antisocial behaviour very seriously.
“We currently have a number of measures in place at Stephenson Place to encourage good behaviour in and around the restaurant including CCTV, a StaffSafe monitoring system and security personnel present in-store on a Friday and Saturday night.
“Our security department will continue to work closely with the restaurant team, taking on board feedback from local residents, and look to maintain the family friendly atmosphere that all our restaurants strive to create.”