The restricted opening hours of a £17 million railway station entrance aimed at easing the life of commuters has been described as an absolute farce as transport bosses pledged to extend access.
The gateway into Snow Hill station, in Livery Street, prevents travellers from having to cross the A38 and hike all the way to Colmore Row to use the main entrance there, thereby connecting the Jewellery Quarter to the station which is home to many professionals and businesses.
The entrance currently shuts at 7pm from Monday to Saturday and is closed on Sundays.
The shutdown has been described as "an absolute farce" and public transport chiefs have now promised the opening times will probably be extended.
The second entrance into Snow Hill has suffered a troubled journey after being originally proposed in 2006 at a cost of £9.9 million.
Public transport body Centro failed to apply for planning permission for the swish plate glass and stainless steel 'mini-station' so this, coupled with "technical difficulties", meant the entrance did not open until 2011, by which time costs had soared to £17 million.
The main entrance is open seven days a week until the last trains stop running, just before midnight.
The fiasco has been highlighted by rail user Linda Powell, a retired office manager, who said: "My husband and I regularly travel by rail into Birmingham, via Snow Hill.
"We normally leave the station via the main entrance in Colmore Row but, on a recent Sunday, we went to an exhibition at the Royal Birmingham Society of Artists in St Paul's Square.
"It was pouring with rain and my husband suggested we should leave the platform via the Livery Street access which we had never done.
"We were stunned to find it was closed. As a result, we had to exit into Colmore Row and walk the long way round, via Newhall Street.
"By the time, we reached the art gallery, we were soaked. What good is an entrance which closes at 7pm? It's an absolute farce."
Snow Hill station handles 4.5 million passengers a year. There are no figures on how many of them use the costly Livery Street access.
Mark Langford, spokesman for Centro, said: "The current opening times were drawn up with London Midland, which runs the station, when the Livery Street entrance opened. They reflected the level of demand at the time.
"However, since it opened, we have seen developments such as the Snow Hill office blocks and projects such as the new Midland Metro stop at Snow Hill station opening later this year.
"So we will be asking London Midland to extend the opening hours of the Livery Street entrance later this year."