Police chiefs in the West Midlands are to examine a rise in complaints about officers failing in their duties.
A report to West Midlands Police Authority revealed a 34 per cent increase – or 155 complaints – from the public in the year to the end of August.
The force’s professional standards department has now been asked to analyse the rise in a bid to identify any specific trends in the category “Other Neglect or Failure in Duty”.
The category covers allegations of a lack of “conscientiousness and diligence” concerning the performance of duties, such as failing to record or investigate crimes or comply with instructions or force policy.
It is the single highest type of complaint against the force.
The Police Authority’s professional standards and quality committee will meet on Thursday to “examine the numbers of complaints” and will look for any trends over time or in the sorts of complaints being made.
A spokesman said the committee was “responsible for ensuring that there is a proper system in place for dealing with complaints”, and would look at how effective West Midlands Police was in dealing with complaints made against officers.
In the same period, the force recorded an overall 13 per cent rise – or 203 complaints – from the public. The second highest type was “Incivility”.
At a previous meeting of the committee in July, members expressed concern about the number of complaints about incivility, impoliteness and intolerance.
“Not only was this an area that should be relatively easy to remedy, it also cost a lot in time and money to investigate such complaints,” the minutes of the hearing said.
The report said that, of the 1,777 complaints resolved in the 12-month period, only ten per cent were upheld. More than half were either withdrawn or dismissed.
It also revealed five officers, three from Birmingham, were subject to four or more complaints.