Only half of probation teams make offenders confront their crime's impact on their victim, an official report said today.
Her Majesty's Inspectorate of Probation said just 55 per cent of the 29 probation areas inspected over the last two years, which included West Midlands and Staffordshire, dealt satisfactorily with victim issues.
The study reported " reasonable" performance by probation officers overall but said there were some issues for concern.
The danger offenders posed to the community was satisfactorily analysed by officers in just 63 per cent of cases. And in only 29 per cent did they repeat a similar "risk of harm" assessment every four months, as set out in inspection criteria.
There was a "recurring need" to improve the way probation officers kept tabs on the risks posed by criminals in the community, the report added.
There was evidence of a positive change in offenders' behaviour or attitudes in 45 per cent of cases dealt with.
"The results show a reasonable level of performance in broad terms, but also indicate that there is still considerable scope for improvement in specific aspects of the work," said Chief Inspector of Probation Andrew Bridges.
"Among other things there is a need for improvement in the assessment and management of offenders' risk of harm to others."
The 29 areas examined amount to about two-thirds of the Probation Service in England and Wales, and provide a "reasonable indication of the performance of the National Probation Service as a whole", the report said.