Dear Editor, We can all understand the difficulties of operating travel services in bad weather and even those like myself who are almost certain to have their Christmas travel plans cancelled will be hesitant to apportion blame for something largely beyond the control of even the most efficient company.
However, there is no excuse for the continuing lack of correct information for travellers.
Trying to contact airlines or airports by telephone is a waste of time; I held on the line for 45 minutes only to receive a short recorded message about lines being busy before being cut off.
We are constantly told via the media to consult the relevant website.
I consulted the Birmingham Airport website to see whether Flight BE 3011 left at 22.00 for Paris. The website tells me the information I am viewing was updated at 22.45. It is now 22.46.
It tells me the final call for this flight is in progress, with passengers asked to go to gate 4.
However, when I consult the Charles de Gaulle Airport website, which I am doing because it is twice as quick to load as the Birmingham Airport website (which was unavailable for most of the day), I am advised that flight BE 3011 is cancelled.
Flybe website’s list of cancelled flights tells me that there is “no data in table”.
This is what people find unacceptable. Not the understandable operational problems caused by bad weather, but the shoddy and off-hand treatment of customers who at the very least deserve to be given accurate and timely information.
I still have no idea whether flight BE 3011 is about to take off, is in the air or is not going anywhere.