Regular commuters on the West Coast Main Line have grown used to delays, cancellations and crowded carriages.
But attention in the Commons has suddenly focused on Virgin’s performance – because MPs were forced to use the service due to the by-election in Crewe.
They condemned West Coast operator Virgin Trains in a scathing Commons motion.Their ire was aroused when the 12.44 service from Crewe to London was delayed on Monday.
While the average passenger would have been able to do little more than fire off an angry letter, MPs made sure they bought the full force of their authority to bear.
Politicians ranging from Cabinet ministers to humble backbenchers have this week divided their time between backing their party’s candidate in the Crewe by-election and taking part in key Commons votes, such as those on abortion, in London.
It means many have relied on trains to take them half way across the country and back again.
The House of Commons motion reads: "This House is appalled by the unreliable performance of the 12.44 Virgin Train service on 19th May from Crewe to London; condemns the failure of Virgin staff to warn customers of a potential delay prior to the departure of the train."
The motion "notes that this train was packed with Honourable Members, ministers and at least one Cabinet Minister."
It is signed by six MPs including Lynne Jones (Lab Selly Oak). Dr Jones said she had not been on the train in question, but signed it out of solidarity with those that had.