Wolverhampton Wanders chief executive Jez Moxey said the club did all it could to save Tuesday night's postponed Championship fixture against Scunthorpe United at Molineux.
Moxey said the ground staff did everything in their power to stop the freezing conditions forcing the cancellation of the game, which drew angry comments on one radio phone-in show.
Covers had been placed over the pitch for two days prior to the fixture but a fault in the Molineux undersoil heating meant six industrial heaters and two huge generators had to be drafted in. It was to no avail as referee Mark Haywood took the decision to call off the game with less than two hours to go to kick-off.
"To put it into context, this is only the third time in 15 years that a game has been called off at Molineux," said Moxey.
"We are bitterly disappointed for the fans, especially those who may have started their journey from a distance."
The Wolves players will be equally disappointed with the postponement as they sought to bounce back from their dismal showing at Cardiff City where they slumped out of the FA Cup last Saturday.
Captain Gary Breen had pledged the players were set on 'building bridges' with supporters who heckled and jeered the side as they warmed down on the Ninian Park pitch following their 2-0 defeat.
"We know we have let them down and it is up to us to get them back with us," he said. "It is no good saying we need the fans to cheer us, they will start to cheer us when we start producing performances.
"I have said before, our supporters are fantastic and when they are behind us it is like having an extra man. But if we produce performances like the one at Cardiff they're not happy and rightly so. If I had travelled to Cardiff and spent good money I wouldn't be either.
"We are not where we were expected to be in the league. We have no divine right to be any higher but we felt building on last season, and with some good young players coming in, we could improve.
"We have 14 games left to go and I would back us to reach the play-offs, no doubt. That's what we have to aim for, first and foremost the play-offs.
"There haven't been massive gaps with anyone we have played this season so it is all to play for, but we are going to need the supporters and it is up to us to get them back on side."
A new date for the rearranged fixture, which was due to be played last Saturday but was postponed because of Wolves' involvement in the FA Cup, is yet to be decided.
West Bromwich Albion's visit to Molineux will also have to be rearranged because of their FA Cup quarter final tie at Bristol Rovers.
The Black Country derby was due to be played on Sunday, March 9 and ticket sales arrangements will be announced once the new date is set.
Wolves' away game at Preston North End, which was due to be played on Wednesday, March 12, has been brought forward 24 hours to Tuesday, March 11. Kick off at Deepdale will be 7.45pm.
The reserve game against West Bromwich Albion at the Bucks Head Ground, Telford, was postponed last night due to a frozen pitch.
* Former Wolves striker Steve Bull is expected to be unveiled as the new manager at Stafford Rangers today.
The Blue Square Premier side are 11 points adrift of safety at the bottom of the division.
"They've told me their plans for the next three or four years, a new ground maybe, and I would like to be part of that," Bull said.
"Starting at Stafford would give me a really good start. I want to have a go, and if it's not my game, I'll go back to what I'm best at."