A retailer in Birmingham's Mailbox has criticised Parcelforce amid claims the delivery company does not know where the prestigious shopping centre is.
Shanne Moldech, owner of Cloud 9 children's clothes store, said she had been expecting a parcel to be delivered to her shop on Wharfside Street, in the former Royal Mail regional headquarters, for over a month.
However, the package, which contains more than #4,000 worth of children's wear for christenings, has failed to turn up despite numerous telephone conversations with Parcelforce officials.
Mrs Moldech said she had originally enquired about the package on February 20 and was told three weeks later that it was in Coventry.
"I told them where we are weeks ago and they simply cannot find the place," she said.
"I have customers who have arranged christenings and are counting on this package arriving. What am I supposed to say to them?
"You would have thought that the delivery service would have been able to find its old headquarters."
A spokesman from Parcelforce, which is in the same group as Royal Mail, dismissed claims that the company did not know the location of the Mailbox as "spurious".
"It is more likely that the address is wrong," said a spokesman.
"The customer for this package is the person who sent it from Italy, not the shop in the Mailbox. We have to be sure we are sending it to the right place."
"Parcelforce have never operated out of the Mailbox, although Royal Mail did."
