Dear Editor, I am writing on behalf of Campaign for Rail, a voluntary organisation, based in the West Midlands that lobbies for better rail services.
We have recently become aware of problems on the Cross City Line and other local rail services caused by extensive cancellations, leading to gaps in the timetable. London Midland has advised that these have been due to “staff shortages”.
Our group considers these to be unacceptable, given that passengers are paying hundreds of pounds a year for the services of the company – which also receives significant support from the Department for Transport.
There should be sufficient staff to enable the timetable to run as advertised.
We would like to compile a “dossier”, which will be sent to London Midland’s Chief Executive, the new Secretary of State for Transport and the West Midlands Integrated Transport Authority, outlining the company’s poor performance, providing data, but also detailing the problems that are being experienced by passengers on a personal level (for example missed connections, lateness at work, problems in getting to appointments with clients).
To assist us with this, we would like to hear from readers who use the Cross City line regularly and have been delayed. Their stories about the knock on effects would be very helpful.
In addition, we would like assistance from passengers in monitoring particular services via a diary, to outline delays and also other issues with their journey.
If you can help us in this project please contact us by emailing firstname.lastname@example.org or by writing to Campaign for Rail, 116 Stoke Road, Bromsgrove, Worcestershire, B60 3ED.
Your replies will be kept confidential.
Secretary, Campaign for Rail