A boiler repair firm accused of leaving Birmingham families without heating in the run-up to Christmas has won a stay of execution despite still being behind on repair targets.
Morrisons, which has a Birmingham City Council deal to maintain and service 23,000 boilers in the south of the city, was given a 40-day improvement plan in December.
The deadline came after managers were branded “muppets” for leaving thousands of council tenants shivering by failing to fix boilers within its seven-day target.
The firm was ordered to cut its outstanding repairs down to 700 from a previous level of more than 1,000, clear a backlog of routine services and deal with outstanding complaints by February 21.
With a week to go, the company admitted it doubted it would hit the repairs target.
But officials appear to have won more time after members of the council’s housing committee decided the company’s performance was improving.
Coun Ken Wood (Con, Kings Norton) said: “We know it was a mess, they know it was a mess. They seem to be heading in the right direction. I suggest we slap another three-month plan on them.”
City housing boss Coun John Lines will sit down with senior councillors and staff next week to decide whether to continue with the contract.
He said: “We must give them 40 days. They are in the last chance saloon.”