Queues at a Birmingham Post Office in a neighbourhood which has seen five branches close in recent months have reached "unacceptable" levels, a local councillor claimed yesterday.
The concerns were raised after research by consumer group Postwatch revealed customers at Harborne High Street were waiting for up to 15 minutes in queues 35 people deep.
They also came as a survey highlighted a growing concern about the loss of shops, post offices and the countryside.
The Post Office was put under the spotlight after concerns were raised by Coun Deirdre Alden following the axing of other branches in Edgbaston and Harborne.
Postwatch carried out its research at the Post Office at the end of May and beginning of June.
Its investigations also found many people left soon after arriving, because it was too busy.
Coun Alden, (Con Edgbaston), who alerted the group to the queues, said: "I have often seen for myself that the queues are going outside the door and I think this is obviously
unacceptable. This Postwatch investigation merely shows what local people have known all along - it was mistake to close five post offices in the area."
Branches that have recently closed in the local neighbour-hood include Templefield Square and Monument Road in Edgbaston, and Moor Pool, Princes Corner and Harborne Lane, in Harborne.
A letter sent by Royal Mail to Postwatch following the investigation said: "It is accepted that we do experience problems with resources at month-end and although there is additional hours currently set aside for that period, this is due to be reviewed, along with all duties.
"The situation could also benefit from the current conversions taking place at Stourbridge and Northfield, with the possibility of fully trained counter staff becoming available."
The investigation follows the release of a report which revealed almost 50 per cent of people are worried about losing local amenities.
The Community Service Volunteers study said 42 per cent of people were concerned about losing shops and post offices.
The report also says over one in ten people are concerned about losing historical buildings.
The loss of local amenities is the greatest concern among people aged over 55. Over half (53 per cent) of 55 to 64-year-olds, and nearly the same number of the over 65s (54 per cent) are worried about the lack of local shops and amenities.
Meanwhile, 18 to 24-year-olds treasure our national heritage the most, the survey says. Nearly one in five are concerned about losing historical buildings, such as castles and stately homes.
Nearly half (43 per cent) of people in the Midlands are concerned about losing countryside and green spaces.
The report coincides with the launch of a campaign against the building of prop-erties on gardens.
Conservatives in Solihull are urging people to sign a petition aimed at forcing planners to block high density developments.
The CSV survey also reveals people are worried about 'vanishing' dignity for older people and declining support for young people. Nearly a quarter (22 per cent) are concerned about older people losing their dignity.