Enthusiastic is how Robbie Moule is described by his employer, leisure insurance provider, K Drewe Insurance Brokers (K Drewe).
Not only has the 23-year-old been keen to embark on an apprenticeship while employed at the Bewdley-based organisation, he is also relishing the challenge of being a customer service advisor in a busy environment.
“Starting my apprenticeship has been a major career development for me,” said Robbie.
“People will always need insurance, so with an Apprenticeship, I feel I’m establishing a solid career path on which I can build on my product knowledge, improve my sales techniques and gain a better understanding of insurance practices and procedures.
“K Drewe had employed two apprentices before me, so I knew they would be able to offer me a variety of training opportunities and lots of support while gaining my qualifications.”
Robbie’s role involves dealing with new business enquiries and offering quotes on caravans, holiday homes, park homes and pet insurance among other products. He also assists with updating information in their process and training manuals; something he enjoys doing.
“I’m involved with so many things, that there’s always a different challenge to try and a new experience to gain,” he continues.
“One of the most satisfying elements of my role is dealing with the many and varied queries customers have. When sitting with my college assessor I’m able to demonstrate product knowledge and different customer service skills, not just selling, which is always pleasing.”
Robbie is currently studying for a two-year apprenticeship in Retail Financial Services along with a Certificate in Insurance and key skills in communications.
“As with any industry, it’s important to create suitable training and development opportunities that will attract people to the sector,” commented K Drewe Office Manager, Gail Oakes. “The apprentices we’ve trained through the college in the past have gone on to develop a range of skills and achieve personal and professional satisfaction.
“Recruiting Robbie onto an apprenticeship demonstrates our continuing confidence in the college as a training provider and is a way of investing in our workforce.”
“I’m really just doing a day-to-day-job with the added bonus that I’m gaining a qualification as well,” Robbie concludes. “Apprenticeships enable you to evaluate what you are achieving in the workplace and strengthen your skills set. I can’t imagine any better way to learn and progress.”
Students who want to apply for a full time apprenticeship programme or a pre-apprenticeship at Birmingham Metropolitan College should contact the Business Development team on 0121 362 1125 or by email on firstname.lastname@example.org so that a course interview and initial assessment can be arranged.