Birmingham New Street station has the worst public address systems in the UK, according to a poll.
A survey said 76% of users said they often had problems hearing the announcements at the busy station.
As many as 16% of those using Birmingham New Street said they had frequently missed the changes to train times and cancellations because of inaudible announcements, according to the poll by ear treatment brand Cerumol.
The next-worst stations for the quality of the public address systems were Oxford, Cambridge, Newcastle and Leicester.
Local resident Jamie Begg said: “Far too often I find myself struggling to make out the muffled announcements at Birmingham New Street. I hardly ever have problems hearing things in other situations so this is a continual source of frustration when commuting to work each day.
“With the hustle and bustle of people already creating a loud enough noise in and around the station, the poor speaker sound clarity makes it barely possible to understand what is being said. A few times I’ve even been late for work due to misheard instructions.”