Dear Editor, May I echo Michael Kelly’s views (Post Letters Friday July 10) as to the poor customer care at Birmingham’s “International” Airport.
Meeting some people recently who were flying in, and with the risk of the flight being delayed, I parked in the first available slot in short stay car park, level 6, and walked to the Terminal.
Upon meeting my three friends and returning to the car park, there appeared to be no lift.
Either they had to walk up to the sixth floor carrying all their luggage, or alternatively stand out in the rain waiting at the exit for me to go and fetch the car (I had to climb the stairs to Level 6 anyway).
The Airport will no doubt blame NCP under whose control the car park is. They will presumably also blame NCP for the recent injury suffered by my wife on a car park transfer bus belonging to NCP, suffered as a result of the near record breaking speed that the bus was driven by the NCP employee.
The matter was reported at the NCP desk the same morning, Wednesday June 3, and I was assured that their supervisor would be in touch. We are now well into July, and nothing has as yet been heard.
Neither incident is hardly worthy of a so-called “International” Airport.