Patients at crisis-hit Stafford Hospital say they are still being treated with a lack of respect by “rude” staff, according to a survey from a health watchdog.
The revelation comes after the Francis report into more than 300 deaths at the hospital argued for a “fundamental change” in the culture of the NHS to make sure patients were put first.
A quarter of the 140 people who completed the survey said they had a negative experience while in hospital – including five patients who reported they had been left in their own faeces.
Views of patients at Cannock Hospital were also included in the survey from Healthwatch Staffordshire, run by independent consumer champion Engaging Communities Staffordshire (ECS).
There were 17 complaints of staff being rude – including a nurse refusing to take a patient to the toilet because she had too much paperwork. Another 22 said staff had been unhelpful, leaving them waiting a long time for pain relief or to go to the loo.
And 26 more said they had been treated with a lack of dignity or respect.
Jan Sensier, chief executive of ECS, said: “We do have to recognise that a quarter of the responses we received came from the period up to 2009, where the problems at the hospital are well documented. However, most of the feedback came from experiences in 2012, with some as recently as early this year.
“A significant proportion, 22 per cent, of these more recent experiences were negative, so I don’t think we should see these as purely historical issues.”
A spokesman for the Mid Staffordshire NHS Trust said: “Healthwatch Staffordshire will contact the patients who have reported a poor experience from 2011 onwards asking if they would be happy to share their contact details with the Trust’s Patient Experience team."
n To share your experiences in either hospital, visit www.healthwatchstaffordshire.co.uk or phone 0800 051 8371.