After 19-years of toil at youth homelessness organisation, St Basils, human resources officer Sylvia Pilling has beaten off stiff competition to scoop the Unsung Hero title.
Late last year The Birmingham Post, in conjunction with package and logistics expert UPS, asked the West Midland business community to nominate their valued colleagues and employees for the region's Unsung Hero award.
The campaign aimed to recognise and reward those people who work in the background but whose daily contribution is critical to the efficient operation of the organisation.
Sylvia, from Great Barr, beat strong competition to impress the judges - demonstrating teamwork, commitment and flexibility in a challenging environment.
She acts as the first port of call for the 192 highly trained and specialised workforce on issues that can be confidential and sensitive in nature.
Sylvia, who is now nearing retirement, has helped shape the face of Digbeth-based St Basils. Working with young people to prevent homelessness by providing accommodation and support services, St Basils assists some 3,500 young people every year, running accommodation projects offering over 300 units per night as well as advice, education and mediation.
Sylvia said: "I had no idea that I had been nominated so it has been a lovely surprise. It was such a nice thought for my colleagues to take the time out to nominate me - it makes everything worthwhile."
UPS Midlands sales manager, Clive Preston said: "At UPS we are passionate about the importance of employee recognition - both within our own company, and in the wider community as a whole."
He added that Sylvia impressed with her
responsiveness, loyalty and 'can-do' team spirit.
"These are qualities that are very important to us and we feel that they are central to the success of any organisation."
When asked how she plans to spend her £ 750 holiday voucher, Sylvia said she had her sights on a particular hotel at Saunton Sands in Devon.
"My husband and I have wanted to stay there for some time but it has always been out of our budget.
"When I told my husband we had won a holiday it was the first place he mentioned."