Revenue has increased by a quarter at Midland insurance group HomeServe after a rise in policy numbers.
Walsall-based HomeServe (HSV) saw revenue rise to £213.1 million in the six months to September 30, compared to £171 million in the same period last year.
Statutory profit before tax also rose across the period, by two per cent, to £18.2 million.
The group has recently been dogged by complains about its marketing and complaints handling processes, and said it was “taking decisive corrective action”.
It said progress had been made in developing new sales scripts and retraining call centre agents.
Richard Harpin, chief executive of the firm, said: “The Group delivered a good first half financial performance as customers continue to value our products and services as evidenced by our global retention rate which remains high at 83.3 per cent. We were disappointed to have found evidence of a shortfall in our standards in our UK sales and marketing procedures. We are taking decisive action to address these issues to ensure that our practices meet the high standards that both we and our customers expect.
“Our UK business has put in place a programme to reinvigorate our customer focus. There will be some additional costs to achieving this but we firmly believe that the programme is in the interests of our customers, our affinity partners, our staff and our shareholders.
“Our International businesses continue their growth and now account for 66 per cent of the total household market and 40 per cent of our total 5.1 million customers.”