Birmingham got to have its say as part of a national campaign looking into what should happen when solicitors fall short of expected standards.
The Solicitors Regulation Authority (SRA), is running a national campaign on how seriously real-life cases considered by the Birmingham-based regulator should be taken.
As part of the campaign, called A Question of Trust, the SRA held an open voting session in the city centre on Tuesday October 20 for members of the public.
Those who attended used interactive voting equipment to give their feedback on the issues raised at The Studio in Cannon Street.
The sample cases all explored issues of trust, professional standards and applying good regulation, such as being convicted of drink driving, failing to keep client information confidential, using a client’s money without authority or amending a will.
Paul Philip, SRA chief executive, said: “We regulate in the public interest, so it’s important that we ask the public what really matters to them when using a solicitor and what should happen when things go wrong. We want people to have their say on issues that we tackle every day.”
The Birmingham event was the second of 28 being held around England and Wales as part of the campaign, which runs until the end of January 2016.
In July, the SRA surveyed 10,000 solicitors as part of A Question of Trust and an online survey is now open to the public and legal professionals on the SRA’s website. All feedback gathered during the campaign will help to support future SRA decision making.