Burton and Birmingham based law firm Else Solicitors LLP has secured the national Law Society’s Lexcel management quality mark.
The Lexcel accreditation is an acknowledgement from the Law Society that the firm is delivering a consistent, high standard service to its clients and has demonstrated a commitment towards quality business management.
To gain and retain Lexcel accreditation, a practice must undergo a rigorous initial then annual application and assessment process. This includes conducting background checks and an on-site visit from a Lexcel assessor.
Less than one in ten law firms currently hold the accreditation, a total of more than 1,000 firms throughout England and Wales.
Head of IT and the driving force behind the Lexcel initiative at Else, Shof Miah, said: “Clearly, organising and documenting how we operate as a business has been a time consuming and demanding task. For us, however, it has never been about creating a list of boxes to tick in order to show our compliance. It was essential that the outcome of the process would be positive for our clients and for us as a business.”
Partner Chris Else added: “The improvements that we have introduced in our processes have had the effect of enhancing communication within the business. By involving everyone from the junior admin staff to the senior partners in the risk management of the business, the process has had the effect of motivating and encouraging what was already a well organised, united and unified team.
“As far as sustaining our current business and generating new growth is concerned, the key to success for us has always been having a motivated and happy team. In many ways the Lexcel quality mark is a true mark of the motivation and dedication of the people who make up the Practice at Else and for that reason alone it has certainly been worth investing in the process.”