A Midland aviation components company is flying high after clinching a new working partnership with a Birmingham IT company.
KG Aircraft Rotables, a major provider of aircraft materials to airlines and maintenance bases throughout the UK and Europe, has seen its business take-off since setting up at East Midlands Airport in 2002.
Already contracted to BMI with other key clients including Channel Express, KLM and Srt Aerospace, KGAR has just signed a major new contract with BMI Baby and is in no doubt it can secure more business thanks to the added peace of mind of round-the-clock IT support.
Coleshill-based Acutec has taken over the previous "pay as you go" IT support contract with KGAR, providing a much more comprehensive service, which KGAR say has removed the headache of technical problems.
Tony Stilwell, operations manager at KGAR, said: "Any IT problems we encounter can result in flight delays for the airlines we work with.
"By providing a much more efficient service, Acutec's proactive approach will enable us to concentrate on our core activity of supporting airlines with materials on demand to critical deadlines.
"Through the constant monitoring of our systems, they sort problems out before we are even aware of them - and often prevent the need for a call-out by protecting our systems against viruses.
"Previous IT specialists failed to meet our needs of constant availability, fast response and continuity of service.
"By tailoring the support they give to our specification - taking the time to understand what we do and know our systems inside out - Acutec is able to maintain the level of service we insist upon."
Chris Roche, managing director at Acutec, said: "It is incredible to see the impact proper IT support can have on a business.
"KGAR's work is extremely time critical and as airlines never close, to be an effective support arm to them, neither can KGAR - this makes it imperative for us to deliver targeted assistance as and when it is needed.
"I'm really pleased our partnership has had a positive effect on their business." ..SUPL: