Jaguar Land Rover has appointed IT support services provider INCAT – a subsidiary of its new owner Tata – to help with the process of transferring IT applications from Ford to the new standalone company.
The contract, which runs until 2013, will see INCAT help with the transition of more than 1,000 IT applications from Ford to the new company.
The complex programming work will involve a team of up to 100 INCAT staff, including project managers, functional analysts and technical experts working alongside JLR and Ford IT staff to complete the transfer, which is expected to take up to 18 months.
The INCAT team will be based at Land Rover’s Lode Lane site in Solihull for the duration of the work.
The contract has a second part which will see INCAT provide ongoing technical support for the transitioned applications for the next five years. This will involve a team of approximately 250 INCAT staff, located both in the Coventry area and offshore at INCAT’s delivery centre in Pune, and will leverage support from its parent, Tata Consultancy Services (TCS).
The INCAT team will gain expertise of the applications from the current support providers at Ford, and then manage the ongoing provision of support to equivalent service levels. Both activities reinforce INCAT’s expansion of facilities and resources in the West Midlands.
Alan Weeks, Jaguar Land Rover IT transition manager, said: “This is a great outcome for both INCAT and Jaguar Land Rover. INCAT offers the most robust and complete set of service provisions to meet our needs with the least risk. Recognising that INCAT is also owned by Tata, we have been particularly sensitive to the need to treat them as we would any other vendor.”
“No advantageous insight has been available to the INCAT team, who worked with us in a very professional manner throughout the research phase,” he added.