Repair and insurance group HomeServe has announced that outbound telesales calls will not re-start until it has overhauled sales scripts.
Walsall-based HomeServe (HSV) said it remains in talks with the Financial Services Authority over several internal reviews.
The firm restarted limited inbound telephone sales last Friday after halting all telesales the week before following a review into how products had been sold by its staff.
The FTSE 250 group, which is approaching a key period as customers seek winter cover for boilers and burst pipes, said outbound calls would only recommence once it was fully confident of meeting required standards.
The group said it would also review its direct mail marketing, scheduled for next year, as well as all customer complaints made last winter.
Chief executive Richard Harpin said in a statement: “Our priority is to tackle the issues in our procedures that we have identified. The actions we are taking are an important part of that process and we will continue to take all necessary steps to ensure that all our customers receive the standards of service that we and they expect.”
