Digital television firm Virgin Media has confirmed more than 250 jobs have been cut at a Black Country office following a 90-day consultation.
The firm warned in May that up to 319 job losses would be made by closing its customer services department at The Waterfront, but revealed yesterday that 20 per cent had been retained.
The closure of the customer services arm was part of wider plans to make the Brierley Hill base the company’s centre for technical support in the UK, which has created 200 new jobs at the site.
A spokeswoman for the company said the departure of some staff was imminent. She said: “Following the 90-day consultation period for our customer service staff, we are pleased that we have been able to redeploy 20 per cent of our staff in a number of different roles in Dudley. Additionally, 115 from the affected 319 customer service staff will be staying on in their roles until the end of October.”
She said those who had not been redeployed would be leaving today.
“We are very grateful to all our staff for the professionalism they have demonstrated throughout this difficult time.”
The company revealed earlier this week it had lost 26,200 customers in the three months to the end of June following a drive to focus on higher priced services.
Second quarter revenues also dipped to £936 million from £940 million a year earlier, while its operating cash flow – the group’s preferred measure of profits – remained flat at £334 million.