The Federation of Communication Services (FCS) - the trade association for the communication services industry - claims great success in supporting its members who fall under the jurisdiction of the UK's independent telecoms regulator Ofcom.
Some 100 companies have applied the FCS code of practice (CoP) template to meet their customer code obligations regarding complaint handling and, after just six weeks of issue, 50 UK companies have now acquired the FCS sales and marketing CoP which primarily deals with mis-selling of fixed-line telecom services.
The 50th FCS member to take the sales and marketing CoP is One World Telephony. Sales and operations manager Anton Davies said: "This is a really good indication of how seriously the UK industry takes its obligations under the new regime at Ofcom, it can only be a good thing for customers and the long-term reputation of telecoms companies like One World Telephony."
Michael Eagle, trade association manager at FCS, added: "Any communications provider operating without the relevant Ofcom approved CoP risks fines of up-to 10percent of turn-over and this message is certainly sinking in - this has made our tools and templates very successful."
In May Ofcom renewed its emphasis on section 52 of The Communications Act 2003 which requires it to ensure every UK public communications provider gives its domestic and small business consumers an approved code of practice covering complaints, costs and contracts.
All approved CoP holders are listed by Ofcom so that customers can see which companies have met their obligations and exactly who complies with the Act.
Commenting on the progress Jacqui Brookes, chief executive of the FCS, said: "Our aim is to promote best practice and ensure our members comply with their legal obligations by providing them with cost effective services.
"We work closely with Ofcom to make our offering to members as easy to apply as possible.
"The FCS has an important role to play and using our knowledge of Ofcom's objectives and the industry as a whole, UK companies have saved hundreds of thousands of pounds in compliance costs alone."
FCS provides a range of code of practice templates, guides and advice which make the task of developing an approved code very easy. They are offered at discounted rates to FCS members but can be bought by any UK business.