Chiltern Railways has come out on top for passenger satisfaction on the Birmingham to London route, according to a new survey.
In the latest National Rail Passenger Survey conducted by Passenger Focus Chiltern scored an overall satisfaction score of 96 per cent for its Birmingham to London trains, beating those run by rivals Virgin Trains (89 per cent) and London Midland (80 per cent).
The survey, one of the world’s largest published passenger satisfaction reports of rail passengers in the world, explores overall satisfaction at a train company and route level, plus satisfaction with the station and train and over 30 other aspects of service.
The train operator was rated highest in 70 per cent of the applicable indicators for their Birmingham to London route.
Chiltern received 82 per cent for satisfaction with the overall station environment, 82 per cent for the upkeep of station buildings and platforms and 82 per cent for having a good amount of room to sit or stand on trains.
At a national level, Chiltern came fifth in the country for overall satisfaction and top for car parking facilities.
Rob Brighouse, managing director at Chiltern Railways said: “We operate on one of the most competitive routes in the country so to beat our rivals and come top for overall satisfaction and for so many areas of our service is a great achievement.
“While these results are great news for us and our passengers, we must not be complacent and will continue to make improvements so that they have a fast, flexible and reliable inter-city service.”