Paul Hunt, managing partner, and Ian Shovlin, senior partner at Higgs & Sons, spent the day working on reception following a staff satisfaction survey.
"One of the points that came across was that everyone should have first hand experience of all aspects of the firm," said Mr Shovlin.
"It was agreed that Paul and I would therefore spend some time on reception to see what it was like - at the sharp end - as it were."
Mr Shovlin, who is head of the personal injury department, spent the day manning the Brierley Hill reception desk, whilst Paul Hunt, whose 'day job' is in Higgs' corporate and commercial department, split his time between the Kingswinford and Stourbridge offices.
He said: "I thoroughly enjoyed my day on reception. Our receptionists are the shop window for the firm and after spending a day with the team I really do appreciate the skilled work they undertake on behalf of Higgs & Sons."
More used to working with the complexities
of contractual work, Mr Hunt spent his time juggling the multiple demands of audio typing and greeting prospective clients.
He even learned that marketing can be something of a slow burn after one client came into the reception to book an appointment in response to a will review letter sent out in 2000.
"Our receptionists display the professionalism, care and attention which makes clients want to come back," said Mr Hunt.
Following their stint on reception, Paul and Ian are looking to continue their "learning curve" by working in other departments.