45 (-) Richard and Brenda Smith £78m (-)
Contracts with retailers all over the globe have made a success of Coventry-based IT consultancy PCMS.
PCMS - founded by computer programmer Richard Smith, 58, and his wife Brenda, 60, in the 1980s - supplies its retail software to Dixons, Budgens, the Co-op, Waitrose, Ralph Lauren, The Body Shop, Orange retail phone stores and Karstadt to name just some of the 50 or so big names in PCMS’s customer portfolio.
In September, Marks & Spencer will role out their implementation of PCMS’s Vision Beanstore Suite across its stores, linking its furniture, fashion food and general merchandise departments with a common customer database. The new system will cover M&S stores in 20 countries.
PCMS is also helping drive the UK expansion of US gourmet doughnut chain Krispy Kreme which plans to expand its UK penetration by 30 per cent this year. PCMS is providing the company’s technological infrastructure.
All of which is good news for PCMS which has its headquarters on the Westwood Business park in Coventry, as well as offices in Huntingdon and Swindon. Its international reach includes a North American subsidiary in Cincinnati, as well as operations or distributors in Portugal, Spain, Germany, Canada, France, Italy, Australia and Japan. The company is estimated to be worth £65 million.
Richard and Brenda Smith began PCMS in 1982. It started life supplying business applications, before concentrating on a number of industry sectors including automotive and aftermarket, construction and distribution. But it is through its specialist retail systems that it has achieved significant success, with a strong balance sheet and low borrowings.
The company has picked up several accolades along the way and has been a finalist in the Deloitte Fast 50 a number of times. In the States PCMS recorded successes in the influential RIS News leaderboard - the bible for retail software, achieving first places in the quality of support of integration categories, and runner-up for customer satisfaction, return on investment and administration and maintenance.