Alan Jackson’s Birmingham-based Intercity Mobile doesn’t use call centres and doesn’t use voice automation. Customers get to speak to real people in the UK and have their own dedicated account manager. This personal service has stood Intercity in good stead.
The company began at the right time. Alan Jackson set up the phone business in 1986, just as the mobile communications explosion was beginning.
Now Intercity Mobile has around 60,000 users and turns over £50 million a year. The company has expanded its portfolio beyond mobile communications to include fixed broadband telephone systems, email hosting and vehicle tracking.
Alan Jackson has been a champion of Birmingham business for many years and is a long-time supporter of the Birmingham Post Business Awards, having given 22 years of unbroken sponsorship to the scheme.
Over the past 25 years Intercity Mobile Communications – from its offices in Holloway Head – has gone from strength to strength, along with parent company Giftsign of which Alan Jackson is non-executive chairman. In 1994 the company secured its international credentials with the establishment of Intercity BV based in Amsterdam. This was the first UK company to be granted a licence for cellular services in The Netherlands.
Intercity has become the UK’s largest independent cellular telephone service provider and is well established as a communications systems provider in the corporate sector, employing more than 200 people.
Intercity Mobile provides installation, aftersales support and everything in between, and is not tied to any particular manufacturer or network. Alan Jackson, aged 57, has kept pace with technology and Intercity offers communications services to businesses large and small.
Some of the company’s latest innovations include the transmission of handwritten or drawn information instantly via a Smartphone or mobile computer, and vehicle tracking technology allowing firms to keep track of company cars, vans or trucks through Mobile Eye digital technology.