Peter Davies said some staff at Russells Hall Hospital were rude and unprofessional
An NHS Trust member at the Dudley Group of Hospitals has publicly spoken about his ordeal as a patient at his ‘own’ hospital.
Peter Davies said staff at Russells Hall Hospital in the town ‘gave the impression they hated the place – and their jobs’.
He was transferred there for treatment from Queen Elizabeth Hospital in Birmingham – and said ‘What a difference!’
Mr Davies said: “I found the wards at Russells Hall were dirty, dark, claustrophobic, cluttered and poorly laid-out.
“Some staff were pleasant, informative and professional, while others were rude and unprofessional, giving the impression they hated the place and their job.
“It took 12 hours for vomit to be mopped up off the floor, and when it was finally cleaned up, no items were moved – they were just mopped around!
“As a Trust Member of the Dudley Group of Hospitals, I’m shocked and will be contacting the Trust by letter.”
Mr Davies, from Dudley, posted his comments on NHS Choices , a website in which patients tell of their experiences.
To be a Trust member, supporters of local hospitals in Dudley make ‘a pledge to play a key part in the development of The Dudley Group NHS Foundation Trust’.
On its website, the Trust says: “Our Members span across age ranges and come from all walks of life, but all have the same interest – the continued development of The Dudley Group.
“By becoming Members, they are entitled to have their say about the services the Trust provides to its patients and how it can improve.
“Members receive a regular newsletter about the Trust’s achievements, changes, and latest news and have the opportunity to stand for election as a Governor and vote in future elections.
“Members also play a vital role in expanding membership by encouraging family and friends to join.”
Currently 18,000 people have joined the scheme.
In his posting – headed Disgust at Ward B2 – Mr Davies did not explain under what circumstances he became a patient at first the QE, and then later Russells Hall.
Attempts to contact him directly and via the foundation trust offices have been unsuccessful.
In its response to Mr Davies’ posting, Russells Hall Hospital thanked ‘Peter’ for his feedback, adding: “We would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience.
”We are pleased you found some of our staff pleasant, informative and professionals and are disappointed to learn you experienced rude staff.
“There is never an excuse for rude behaviour and we will ensure the lead nurse and matron are made aware of your remarks so that we can learn lessons and improve the service we provide our patients and visitors.
”We must also apologise if there was vomit on the floor for more than 12 hours.
“This does not reflect the standards of cleanliness we would wish for our patients and we are committed to ensuring all our staff adhere to infection control policies.
“We would like to assure our patients that we carry out a number of audits to ensure cleanliness is maintained, including weekly cleaning audits and matron rounds.
“We have passed on your observations to the infection control team, who will ensure immediate action is taken.”