A national award handed to Birmingham's planning department has been slammed as a "complete joke" by an MP following its failure to enforce planning conditions.
Selly Oak MP Steve McCabe says the national Smarter Planning Champion award is an insult to residents like Gerard and Christine White, of Moseley, who have be left high and dry by council officials.
The retired couple's neighbour built a two-storey extension so close to their detached home in The Hurst that they are effectively joined at the roof and gutter.
Despite the extension being larger than one permitted, the council decided the breach was 'not significant' and took no action.
Meanwhile, in Selly Oak residents claim their streets have been blighted by large extensions, often built without permission, as landlords cram more and more students into family homes.
Labour MP Mr McCabe said: "It is a joke that Birmingham's Planning Department has been given an award for the efficient way it deals with online planning applications.
"My constituents would really welcome a face-to-face meeting with the judges and love the opportunity to ask them why the award winners are so incompetent and inefficient when it comes to enforcing planning conditions and taking action against these people who are destroying their homes and neighbourhoods.
"This award is an insult to my constituents and I'm astonished that those at Birmingham Planning have the temerity to accept it.
"I hope to hold a debate in Parliament shortly where I'll be raising this matter as well as asking the Government if they think it is acceptable for local residents to be made to suffer in this way.
"My constituents are totally fed up with the way they are being treated and it's about time the planners and the Government recognised their problems rather than wasting taxpayer's money on fatuous awards."
The council has previously said it is investigating several extensions in Selly Oak and considering enforcement action against several landlords. The council has also adopted a new policy to control the growth of student homes in the area.
The Smarter Planning Champion award is given to local authorities which process planning applications swiftly and efficiently and is judged following positive feedback from planning agents and developers.
Planning chairman Mike Sharpe said: "The vast majority of people now submit planning applications online and we know from feedback that this is because they feel confident that we will process them effectively and efficiently due to the way we work.
"This award is fantastic recognition for Birmingham City Council, which has one of the largest and busiest planning departments in England and Wales."